Spa Etiquette and Cancellations Policy
Please arrive at your scheduled appointment time. New client forms and a consultation will be completed before starting your service. This is factored into your appointment time as a client courtesy so you do not have to arrive earlier. Arriving early will not guarantee you that your service will start before your scheduled appointment time. Please call ahead of your scheduled appointment for possible schedule accommodations.
We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. Our online booking system will not allow you to cancel your appointment on the same day of your appointment. You must call to cancel if it is less than 24 hours before your appointment time.
For no shows or same day cancellations, 50% of the service will be charged in order to reschedule. For Gift Certificates, 50% of the service value will be redeemed. For Packages, 50% of a single service value, at its regular price, will be redeemed.
Services that require a credit card hold in order to book the service ( such as longer services or multiple services, or any other reasons we would've taken a credit card hold) that are not canceled within 24 hours will be charged 50% on all services booked.
Your credit card will not be charged, and you may pay in an other method at the time of your appointment. Charges on your credit card will only occur based on the cancellation policy above.
Booking means you agree to our cancellation policy.